Full resources listing

Materials

A culture for quality - forcefield analysesDownloadable file
Forcefield Analysis is a technique for analysing the forces that help or obstruct change. It can be useful as part of drawing up a strategic plan for culture change and for analysing what areas need ...
A framework to measure and improve employer responsivenessDownloadable file
A framework for employer responsiveness that allows providers to self assess their current capacity and plan for further development. [Feb 2008]
A guide to developing effective customer serviceDownloadable file
Checklist on developing a customer-focused approach across an organisation from through training, service standards, monitoring quality and dealing with complaints
A sales toolkitDownloadable file
Description of contents of pack for sales staff providing step-by-step guidance to the sales process
A self-assessment and development planning framework for Train to Gain deliveryDownloadable file
(Material from the interim Train to Gain programme, [2006])The self-assessment and development planning framework, designed to help providers assess their delivery and pinpoint the gaps.
A self-assessment and development planning framework for Train to Gain deliveryDownloadable file
Complete these forms to assess your performance and produce action plans.
Applying the McKinsey 7S model to employer responsivenessDownloadable file
Example of how a curriculum area in a large FE college began using the McKinsey 7S model
Assessing the starting pointDownloadable file
This framework helps to identify gaps in the support provided to learners in the workplace. [2006: Newer framework now available]
Assessing vocational and Skills for Life needs and using the outcomes in individual learning plans - projectsDownloadable file
This report describes how 4 training providers are improving their assessment of both vocational and Skills for Life needs and using the results effectively.
Assess--Train--Assess: checklistDownloadable file
Checklist for Assess--Train--Assess -- an approach using existing knowledge, skills and learning goals to create a tailored programme that accelerates achievement
Bingo spreadsheet and quiz.Downloadable file
A bingo spreadsheet and quiz example to simply assess students understanding of any topic. This document gives information on how to design and set up a quiz.
Blackboard - A college virtual learning environmentDownloadable file
A description and example of the use of Blackboard at North Trafford College.
Booking formDownloadable file
Booking form for the World Class Skills programme of events from June to August
Brokerage and the customer journeyDownloadable file
Discussion notes on the role of the broker, the role of the provider and ideas and exercises, to enable both to offer a seamless service to the customer. The customer journey suggests ways of planning...
Candidate induction packDownloadable file
This pack provides examples of the documentation needed to help candidates prepare portfolios of evidence for NVQs. It includes templates, a workshop programme, a development plan and an induction che...
Candidate Resource PackDownloadable file
A collection of resources that can be used for workshop sessions or on a one to one basis for Teaching Assistants or Childhood Studies. They offer examples of learning activities and information sheet...
Candidate resource pack for Childhood Studies and Teaching Assistant Downloadable file
This candidate resource pack contains a collection of resources to support the NVQ level 2 in Childhood Studies and Teaching Assistant. It has guidance notes for the candidate and guidance notes for p...
Candidate Workbook NVQ Level 2 Teaching AssistantDownloadable file
This candidate workbook is a tool for generating evidence for Teaching Assistant Level 2 and can be used for the candidate portfolio. It includes a guidance sheet, a list of suggested questions and of...
Case studies: Embedding literacy, language and numeracy with vocational learningDownloadable file
Three Improvement Project case studies on embedding literacy, language and numeracy including Skills for Life specialists, online learning and team teaching
Case studies: Putting customer relationship management systems in placeDownloadable file
Two case studies of colleges developing customer relationship management systems
Case study of tailoring a learning programme for call centre employees Downloadable file
A case study demonstrating the development of a customised programme for a call centre. East Durham and Houghall Community College used existing customer correspondence to demonstrate the benefits to ...
Case study on understanding and using the workplace contextDownloadable file
A case study describing the challenges and how to overcome them when using an employers' workplace. This bespoke course on basic awareness of LPG and basic electrics which is designed for maintenance ...
Case study: Developing flexible delivery using blended learningDownloadable file
A TtG Improvement Project case study on blended learning, developing flexible, web-based resources for NVQ learners
Case study: Helping staff adapt to working with employersDownloadable file
A TtG Improvement Project case study of a college producing quality-assured and standardised materials to help staff adapt to flexible, employer-facing provision
Case study: Raising awareness of employer responsiveness across the collegeDownloadable file
Case study on how a college strategy to overcome the silo mentality and become more employer-responsive across the whole organisation
Case study: Service-level agreements (SLAs) for internal and external customersDownloadable file
Case study on how a college put service-level agreements (SLAs) in place
Case study: Sutton Coldfield College and effective customer care for employersDownloadable file
Case study describing how a college developed customer service standards for employers
Contextualised learning case studies to integrate numeracy in the workplaceDownloadable file
Contextualised learning case study to demonstrate how to integrate numeracy in various workplace settings. This includes examples of worksheets.
Criteria for success in peer reviewDownloadable file
Criteria for success in peer review including confidence, trust, reciprocity, parity of status, active learning, leadership and management, organisational development and assessing impact
Customer journey mappingDownloadable file
An overview of a customer journey mapping process with ideas on how to identify hots spots, looking at the customers perspective and ways of improving each step of the journey for the customer.
Development plan: sample extractsDownloadable file
Extracts from a development plan using views of stakeholders to establish priorities for improvement and create an action plan
Effective customer care for employers - projectsDownloadable file
A report on how 8 improvement projects are embedding customer care related to Train to Gain services across their respective organisations.
E-learning portfolioDownloadable file
A description of an e-learning portfolio, developed for an NVQ in Gas Services and Maintenance Level 2. It describes how the documentation can be amalgamated to enable the candidate, assessor, interna...
Embedding Skills for Life in Train to Gain - projectsDownloadable file
This report tracks the progress of 8 improvement projects that have been exploring different approaches and reporting on effective practice for this topic.
Employer Responsiveness resource pack: A framework to measure and improve employer responsivenessDownloadable file
This section looks at the 'Framework to measure and improve employer responsiveness' and considers the quality criteria and review tools developed during the Improvement Projects
Employer responsiveness resource pack: GlossaryDownloadable file
A glossary of terms used in the employer responsiveness resource pack with a note of where they most commonly occur
Employer Responsiveness resource pack: IntroductionDownloadable file
This introduction describes the contents of the resource pack and how it provides ideas for post-16 education and training providers to improve their responsiveness to employers
Employer Responsiveness resource pack: Module 1: Working with employers as customersDownloadable file
This module provides advice on how to treat employers as valued customers and generate more engagement
Employer Responsiveness resource pack: Module 2: Developing flexible deliveryDownloadable file
This module has been designed to stimulate thinking about flexible delivery and moving from provider-focused to employer-focused delivery
Employer Responsiveness resource pack: Module 3: Developing responsive people and organisationsDownloadable file
The module considers aspects of developing people and organisations to become more employer-responsive. It contains checklists, models, analysis tools, case studies and scenarios
Employer Responsiveness resource pack: Module 4: Partnership building for responsivenessDownloadable file
This module introduces the ideas behind why and how partnerships can work, including an overview of critical success factors and tools for developing well-grounded strategies
Enablers and principles for successful partnershipsDownloadable file
The enablers and principles form a guide to help build positive partnerships at a strategic level. Each builds on the other to support successful partnerships required for effective Train to Gain deli...
Enablers and principles to help build positive partnerships at a strategic levelDownloadable file
A description of the enablers and principles needed to form a guide for positive partnerships at a strategic level.
Examples of acceptable and unacceptable evidenceDownloadable file
Examples of evidence derived from the Framework and Improvement Projects showing how acceptable evidence gives a specific picture of the level of performance while unacceptable is too vague
Flexible delivery and working with employers: quality criteria from the 2006-07 Improvement ProjectsDownloadable file
Quality indicators covering the 10 topic areas within the themes of 'flexible delivery' and 'working with employers' form the basis of this audit and action-planning tool. [Newer framework available]...
Flexible delivery criteria and checklists for Train to Gain providersDownloadable file
This documents lists key criteria to help you assess where you are in your development. It outlines four headings: assessing the starting point, understanding the workplace context, designing learning...
Further information on standards and frameworksDownloadable file
An outline and links to standards and frameworks relevant to employer responsiveness.
General informationDownloadable file
Information about the World Class Skills programme in the coming months
Guidelines on developing customer relationship management systemsDownloadable file
Guidelines on developing customer relationship management across organisations that can also be used to review existing systems
Guidelines on use of a MP3 to record NVQ evidenceDownloadable file
These guidelines aim to assist assessors to collect authentic evidence for NVQ assessment by using a MP3 device to record observations, testimonies and verbal questioning in the workplace.
How providers on Improvement Projects are gathering and using labour market informationDownloadable file
Examples of how providers are using LMI to help them understand employers’ needs
How responsive is your organisation?Downloadable file
Checklist to rate organisations’ responsiveness
How responsive to employers are you?Downloadable file
This checklist helps you to assess the responsiveness of your training and related services
How to do a forcefield analysisDownloadable file
Guidance on how to do a forcefield analysis identifying forces for and against change and using the results
How to do a SWOT analysisDownloadable file
Guidance on how to analyse strengths, weaknesses, opportunities and threats (SWOT) relating particularly to partnerships
Identifying potential customers for key account managementDownloadable file
Team or individual exercise to identify customers who could be given key account status
Implementing Assess-Train-Assess projectsDownloadable file
A report on the approaches taken by 11 improvement projects in implementing the Assess-Train-Assess model
Improvement Project topic areasDownloadable file
Improvement Project topic areas explored key issues within two themes: developing flexible delivery for Train to Gain and working with employers as customers
Improvement ProjectsDownloadable file
This is a compilation of interim reports of work carried out by over 75 providers in 2007 on topic areas related to ‘developing flexible delivery’ and ‘working with employers as customers’.
Improvement Projects Final ReportDownloadable file
This is the final report on the work carried out by over 75 providers in 2007 on topic areas related to ‘developing flexible delivery’ and ‘working with employers as customers’.
Initial assessment for Literacy and Numeracy contextualised for Health and Social CareDownloadable file
These materials are designed to be used by assessors early in induction to identify the literacy and numeracy levels of a candidate intending to complete a Level 2 NVQ in Health and Social Care.
Initial assessment: checklistDownloadable file
Initial assessment checklist covering process, contents, uses for information, engaging learners, management and confidentiality
Instructions for using the Directional Policy MatrixDownloadable file
Instructions for using a strategic planning tool (the Directional Planning Matrix) to analyse partners’ competitive advantage
Interpreting business needs in training programmes - projectsDownloadable file
This is a progress report on 7 improvement projects that are designing learning to meet employers’ business needs and employees training needs.
Introduction to SAPD frameworkDownloadable file
The Self Assessment and Development Planning framework was piloted with 152 providers, involving 278 people from these organisations, between November 2005 and July 2006. Providers generally found th...
Introduction to the self-assessment development planning frameworkDownloadable file
(Material from the interim Train to Gain programme)This document introduces and demonstrates the self-assessment process, gives background information and links employer focused research to the framew...
Key elements of a typical individual learning plan: checklistDownloadable file
A checklist of the key elements of an individual learning plan covering personal and programme data, assessment outcomes, goals and contact information
Knowsley Community College (Case Study)Downloadable file
Knowsley Community College have used techniques from the Programme’s sales events to build new business.
Making provider partnerships workDownloadable file
A manager shares the factors she believes are important when assessing a potential provider partnership.
Making Train to Gain paperwork work for all - Case StudyDownloadable file
Case study of how the Train to Gain team at Tyneside Training Services Ltd is reducing the paperwork trail, making it more specific to the learner journey
Managing data gatheringDownloadable file
A video clip representative of one provider's reflections on the processes involved in the collection and handling of data.
Managing the change to being employer responsiveDownloadable file
Implementing Train to Gain requires managers of providers to make particular demands of their staff. The manager in this video clip discusses the challenge of employer engagement
Mapping Standards for Employer ResponsivenessDownloadable file
A comprehensive mapping exercise relating quality standards for employer responsiveness to each other (including New Standard)
Marketing the benefits of training to employers -projectDownloadable file
Eight training providers looked at ways of getting across the business case for learning to employers. This report describes how they went about it and their findings.
Measuring the impact of training Module 3 Developing responsive people and organizations, page XXX. Downloadable file
An example of a form (with illustrations of how to complete it) used by a Business Development Unit to measure the impact of their training
Measuring the impact of training on businessDownloadable file
Models to show how to measure the business impact of training for the employer. This guide uses Kirkpatrick's four level model as a framework for evaluation. It includes training business outcome indi...
Medical laboratory assistants in pathologyDownloadable file
The materials include a sample scheme of work, five lesson plans, specimen questions and handouts related to equipment and to testing procedures for Clinical Laboratory Support NVQ Level 2.
Meeting the needs of small employersDownloadable file
This audio clip features an extract from a conversation about identifying small employers' needs and offering a quality service to satisfy those needs
Mentor pack - NVQs for Teaching AssistantsDownloadable file
Advice and guidance pack for mentors working with candidates on NVQs. This pack includes an overview of the NVQ (Teaching Assistant), an explanation of the role of a mentor, suggestions on supportin...
Northamptonshire Training and Development Partnership (Case Study)Downloadable file
Northamptonshire Training and Development Partnership used in-house consultancy to enhance their respective Train to Gain delivery partnerships.
NVQ Level 3 Amenity Horticulture: user guideDownloadable file
This sample user guide was compiled with the help of two NVQ learners and offers a user-friendly guide to NVQ course requirements. It can be adapted to suit any NVQ.
NVQ Teaching Assistants programme guideDownloadable file
These materials explain the process and paperwork involved in NVQs. They include a guide to the initial assessment form, a glossary of NVQ terms and tips on creating a pack for employers.
Part-completed review for Improvement Project: sampleDownloadable file
Part-completed review for Improvement Project Topic A: Interpreting business needs in training programmes including key indicators, guidance, current position and evidence
Personal Digital Assistants (PDAs) and their benefits for NVQ assessmentsDownloadable file
This is a case study on the benefits of using Personal Digital Assistants in the workplace for candidates working towards NVQs. It gives examples of how PDAs have been used and outines the pros and co...
Possible problems with partnership working: checklistDownloadable file
Checklist of possible problems and issues relating to partnership working and suggested ideas for resolving these
Product guides for business clientsDownloadable file
This guide provides a template for course staff contributing information for marketing materials for employers on courses relevant to their employees.
Product guides for business clients: sample flierDownloadable file
A flier promoting the NVQ in IT User qualification produced by Colleges for Business Norfolk. See separate guide for generating content.
Programme ProspectusDownloadable file
A copy of the 2007/2008 National event prospectus
Promoting the benefits of training to employersDownloadable file
Preston College's employer engagement team investigated employers' perceptions of the benefits of training and adapted their promotional materials accordingly.
Prospectus - Meeting the Train to Gain challenge (06/07)Downloadable file
The prospectus for the Development Programme for Train to Gain offers an overview of the Programmes activities. It outlines the range of activities and resources on offer for Providers who want to dev...
Putting the customer first: lessons from business (March 2006)Downloadable file
Research commissioned by the Local Government Association to improve understanding of how successful organisations use customer data to improve performance
Putting the customer first: lessons from business (March 2006)Downloadable file
Research commissioned by the Local Government Association to improve understanding of how successful organisations use customer data to improve performance
Quality Audit DocumentationDownloadable file
A quality audit for work-based learning provision provided by Blackburn College and cross referenced to the Common Inspection Framework. [2006: More recent resources now available]
Questions an employer may need to ask of themselves before undertaking trainingDownloadable file
A series of questions aimed at helping businesses assess what they hope to achieve by training and identify the benefits to their business. In addition this checklist suggests that employers consider ...
Recruitment Resources for part-time programmes for Children's CareDownloadable file
A flow chart to help identify an appropriate route for learners for recruitment on to the correct programme. This chart suggests initial guidance to describe the options for part-time learners with su...
Relationship management, account management and repeat business - projectsDownloadable file
This report describes approaches taken by 10 providers to converting employers into committed users of the Train to Gain services.
Responding to the needs of employersDownloadable file
This audio clip features a manager from a provider talking about the challenge of meeting employers' real skills needs and the Train to Gain requirements
Sample documentation for NVQ in ChildcareDownloadable file
This illustrates a sample documented evidence for a candidate undertaking an NVQ qualification. It shows a witness statement and a sample of a reflective account by the candidate. It could be adapted ...
Schedule of EventsDownloadable file
A full schedule of all events that will be taking place across England between June and August 2008
SEEVIC College (Case Study Appendix 1)Downloadable file
SEEVIC College (Case Study Appendix 1)
SEEVIC College (Case Study Appendix 2)Downloadable file
SEEVIC College (Case Study Appendix 2)
SEEVIC College (Case Study)Downloadable file
SEEVIC College have used their experiences in the Development Programme Improvement Projects to plan and implement an employer forum
Self-assessment and development planning framework templateDownloadable file
(Material from the interim Train to Gain programme)A blank template of the self-assessment development planning framework. A tool to help you assess your performance and produce action plans for aspec...
Self-assessment development framework in action Downloadable file
From the interim Train to Gain programme [2006], this covers the development and feedback from providers in their use of the self-assessment development framework.
Selling responsive provision to employersDownloadable file
A collection of scenarios, tips and checklists on sales techniques
Service-level agreement (SLA) checklistDownloadable file
Checklist items that should be included in a service level agreement
Skills Assessment for NVQs in Children's Care and Learning and DevelopmentDownloadable file
Skills Assessment. examples of guided personal self-assessment for candidates undertaking the Teaching Assistant NVQ and Children's Care. This document can be used to help the candidate and the NVQ Ad...
Skills for Life within NVQ Health and Social CareDownloadable file
Learning materials based on a fictitious residential care home setting that can be applied both to the Care Principles Unit of the NVQ and to achieve criteria in the Skills for Life literacy course.
Smarter marketing to engage employers with Train to GainDownloadable file
York College evaluated its branding and improved its performance in engaging employers by improved use of its customer relationship management system and by evaluating several marketing campaigns.
Strategies for tracking the customer experienceDownloadable file
Points to consider in stages of customer experience
Support for the New Standard (Draft)Downloadable file
A diagrammatic representation of the recommended process that providers will go through when applying for the New Standard.
Supporting Good Practice in Employer EngagementDownloadable file
a guide to quality improvement.
Sussex Downs College (Case Study)Downloadable file
Sussex Downs College used in-house consultancy to enhance their respective Train to Gain delivery partnerships.
The Apostrophe - Using the apostrophe for basic skillsDownloadable file
This document describes and gives examples of teaching learners the use of the apostrophe.
The cultural webDownloadable file
Advice on how to use the cultural web approach to identify what needs changing in your organisation’s culture
The McKinsey 7S modelDownloadable file
Checklist to assess an organisation’s state of functionality from strategy, structure, systems and style to shared values, staff and skills
The PEST (political, economic, social and technical) modelDownloadable file
Description of a method to assess political, economic, social and technical factors that affect an organisation plus case study
The Self Assessment and Development Planning framework Downloadable file
The Self Assessment and Development Planning framework was piloted with 152 providers, involving 278 people from these organisations, between November 2005 and July 2006. Providers generally found th...
The Self-Assessment and Development Planning Framework in ActionDownloadable file
The Self Assessment and Development Planning framework was piloted with 152 providers, involving 278 people from these organisations, between November 2005 and July 2006. Providers generally found th...
The Self-Assessment and Development Planning Framework in ActionDownloadable file
The Self Assessment and Development Planning framework was piloted with 152 providers, involving 278 people from these organisations, between November 2005 and July 2006. Providers generally found th...
The solutions focus approachDownloadable file
Checklist and case study on the solutions focus approach: a reflective questioning process using ‘what, where, why, who, how’ open questions
Time management plan for candidates undertaking NVQ in Childhood StudiesDownloadable file
A simple table to help candidates plan their time to achieve their NVQ in Childhood Studies.
Tips for working at your partnershipDownloadable file
Tips for working more effectively at various stages of partnership development, based on Tuckman’s theories
Top tips - Designing learning materialsDownloadable file
Top tips to consider differentation when designing learning materials.
Top tips - Flexible delivery methodsDownloadable file
Top tips to consider when delivering learning activities and designing materials.
Top tips assessing the starting pointDownloadable file
Top tips for assessing the starting point with employers. Using the employers documentation, workplace and technical terms.
Top tips for developing flexible delivery methodsDownloadable file
Tips for developing flexible delivery methods in your employer facing provision.
Top tips for understanding the workplace contextDownloadable file
Tips to help you consider, understand and use the workplace context in employer facing provision.
Top tips on understanding and using the workplace contextDownloadable file
Top tips for providers on understanding the workplace context. It includes reminders to consider shift patterns, busy periods, and eaners willingness to do homework amongst others. Useful for new staf...
Train to Gain Employer Feedback SurveyDownloadable file
A short feedback form designed by Tyneside Training Services Limited to collect employer feedback
Train to Gain Journey ChartDownloadable file
A chart developed during the interim programme for Train to Gain that summarises how relevant quality standards for employer responsiveness relate to each other.
Train to Gain ProspectusDownloadable file
Meeting the Train to Gain challenge
Training and assessmentDownloadable file
In this video clip, representatives from various providers discuss examples of evidence for the Train to Gain indicators of quality. They use a self-assessment and development planning framework (avai...
Turning information into intelligence: checklistDownloadable file
Checklist that could be the basis of discussions about what labour market information should be collected and how it could be used
Tyneside Training Services - Development PlanDownloadable file
Improvement project plan developed by Train to Gain team to reduce the paperwork trail for employers and learners
Tyneside Training Services Individual Learning PlanDownloadable file
The revised Individual Learning Plan template developed by Tyneside Training Services
Understanding learners' needsDownloadable file
The video clip features an extract from a conversation focussing on the delivery of training for learners.
Using information from tracking the customer journeyDownloadable file
Checklist to identify shortfall in customer experience and how to improve this
Using Labour Market Intelligence (LMI) to understand market needs - projectsDownloadable file
Six improvement projects focused on using information about labour market needs and skills to develop more responsive provision. This report describes how they did it.
Using products as evidence for NVQs in Customer Service and Health and Social CareDownloadable file
This case study offers ideas and guidance on how to use products as evidence in NVQs at level 3 in the Customer Service and Health and Social Care contexts.
Using the workplace context as a basis for learningDownloadable file
This case study from the Royal National College for the Blind records the experience of a learner who benefited from use of the workplace context in her training programme.
Using the workplace context as a basis for learning - projectsDownloadable file
A report on 5 projects that are developing their use of employees' working environments as vehicles for learning
Vocational Training Review FormDownloadable file
Tyneside Training Services Ltd developed this form for use with employers and learners as part of a Development Programme for Train to Gain improvement project
Ways of working in partnership: checklistDownloadable file
This checklist describes feature of partnership working from loose arrangements to strategic ventures and enables partners to review how they are working
What individuals or teams could do to develop employer responsivenessDownloadable file
Checklist of strategies to develop employer responsiveness for individuals or teams
Working in partnership with brokersDownloadable file
Knowledge and understanding between skills brokers and providers is crucial to successful Train to Gain delivery. The manager in this video clip gives a brief overview of his experience of working wit...
Working with employers as customers Module 1 pages XX –XXDownloadable file
Introduces the ethos of employer facing delivery and the skills needed to implement it.
Working with small to medium-sized enterprises (SMEs) - projectsDownloadable file
This report reviews progress by 8 improvement projects that were seeking ways of delivering high quality and cost effective training to small firms.
Your Journey to employer responsivenessDownloadable file
2007/08 Prospectus - Your Journey to employer responsiveness
Establishing employer engagement at SEEVICPackage
A case study describing planning and implementing an employer forum.
Making Train to Gain paperwork work for allPackage
Case study and associated resource tools developed by Tyneside Training Services Ltd as a result of involvement in the Development Programme for Train to Gain
Development Programme for Train to Gain Newsletter Spring 2007Publication
In the Spring 07 edition of the Development Programme for Train to Gain newsletter you will find a range of articles for providers who are delivering Train to Gain or any form of employer facing work....
Supporting good practice in employer responsiveness: a guide to quality improvementPublication
Based on QIA research and experience from the Development Programme for Train to Gain, this leaflet describes key features of employer-responsive provision and how they might be put into practice.
AshridgeWeb link
Ashridge Business School helps people and organisations to be the best. We take pride in working in partnership with some of the world's leading business organisations in tackling the complex challeng...
BDP Learning - Enhancing performance by developing knowledge, competencies and skillsWeb link
BDP Learning helps public and private sector organisations drive learning strategies and helps deliver changes in behaviour and performance, BDP Learning creates engaging learning experiences
Booking SystemWeb link
Booking form for the World Class Skills programme of events from June to August
Business LinkWeb link
Business Link provides the information, advice and support you need to start, maintain and grow a business. It provides information and advice to help customers make the most of their opportunities.
CEL Train to GainWeb link
The Train to Gain support team is based at Ashridge and is supporting the project by: Transferring good practice on employer engagement Supporting leadership development Clarifying key learnin...
Charter MarkWeb link
customer care, excellence in customer service
Charter MarkWeb link
On 10th March 2008 Minister for Transformational Government Tom Watson launched the new Customer Service Excellence standard – a practical tool to support and drive public services that are more respo...
Department for Children, Schools and FamiliesWeb link
The purpose of the Department for Children, Schools and Families is to make England the best place in the world for children and young people to grow up.
Every Child MattersWeb link
Every Child Matters: Change for Children is a new approach to the well-being of children and young people from birth to age 19.
General InformationWeb link
Information about the World Class Skills programme in the coming months
Key Skills SupportWeb link
The Key Skills Support Programme was delivered on behalf of QIA by the Learning and Skills Network consortium consisting of LSN, Learning for Work and CfBT Education Trust. Key Skills Support contr...
National Institute of Adult Continuing EducationWeb link
NIACE (National Institute of Adult Continuing Education) exists to encourage more and different adults to engage in learning of all kinds. We campaign for – and celebrate the achievements of – adult l...
New Standard for Employer Responsiveness and Vocational Excellence Web link
The Training Quality Standard is an assessment framework and an assessment and certification process which has been designed to recognise and celebrate the best organisations delivering training and d...
NRDC - National Research and Development Centre for Adult Literacy and NumeracyWeb link
NRDC is a consortium of partners, dedicated to conducting research and development projects into adult literacy, numeracy, ESOL and ICT.
OfsteadWeb link
We inspect and regulate to achieve excellence in the care of children and young people, and in education and skills for learners of all ages.
Professional Development Framework Web link
The LSN is currently developing an e-learning professional development framework to support the raising of e-learning professional capability in the sector. It will achieve this by providing a basis t...
Sales Insight – Sales training for Government and commercial companiesWeb link
From commercial companies to Government organisations, our clients see outstanding sales growth with sales training from Sales Insight.
Schedule of EventWeb link
A full schedule of all events that will be taking place across England between June and August 2008
Skills for Life Improvement ProgrammeWeb link
The Skills for Life Improvement Programme (SfLIP) is the main operational arm of the current phase of the Skills for Life strategy, and the largest programme funded by the Quality Improvement Agency (...
Subject Learning CoachWeb link
The National Teaching and Learning Change Programme, which incorporates the Subject Learning Coaches programme, is a unique approach for organisations from across the learning and skills sector to tra...
Support for SuccessWeb link
s4s supported providers in the learning and skills sector from 2003 to 2007. For the first three years it was funded by the Learning and Skills Council and in its final year by the QIA, who have suppo...
supporting Your successWeb link
This new service follows the s4s Improvement Programme that LSN delivered for 3 years. sYs maintains the focus on self improvement and good practice but has also developed a wider remit that now encom...
The Coaching & Mentoring NetworkWeb link
The Coaching & Mentoring Network ('The Network') was established to provide a service both for people who provide coaching or mentoring services and for those seeking them.
The Training Quality StandardWeb link
The Training Quality Standard is an assessment framework and an assessment and certification process which has been designed to recognise and celebrate the best organisations delivering training and d...
Train to Gain - Train to Gain HomeWeb link
A new service designed to help businesses get the training they need to succeed
Training Quality StandardWeb link
The Training Quality Standard is an assessment framework and an assessment and certification process which has been designed to recognise and celebrate the best organisations delivering training and d...
Welcome to QIAWeb link
QIA has being set up by the government as part of the learning and skills Success for All programme, created to speed up quality improvement, increase participation and raise standards and achievement...
ccccWeb page
cccc
Flexible resources top tipsWeb page
Delivery modes have differing degrees of flexibility for supporting the learning process and choices need to be carefully considered when deciding the most appropriate types and mix.
Self assessment and development planning frameworkWeb page
Self assessment and development planning framework The Self Assessment Development Planning (SADP) framework can be used by providers to assess the extent to which they are ready to deliver Train to ...